Thousands of patients participate annually in a survey to evaluate their experiences with GP practices. This year’s results highlight that 75% of patients reported a ‘good’ overall experience at their GP practice, as noted by Healthwatch Oxfordshire. Additionally, 70% of respondents rated their experience of contacting their GP practice as ‘good’.
The survey explores various aspects of the GP experience, including the helpfulness of receptionists, ease of contact via telephone, and the overall service quality. The top-rated surgery in Oxfordshire is Wychwood Health Centre in Shipton-under-Wychwood, with 96.51% of patients rating the surgery as ‘good’ or ‘very good’. Following closely are Berinsfield Health Centre in Wallingford (96.38%) and Luther Street Medical Practice in Oxford (95.11%).
Conversely, Montgomery House Surgery in Bicester was rated the lowest, with 24.19% of respondents indicating a ‘poor’ or ‘very poor’ experience. Other surgeries with lower scores include The Leys Health Centre in Blackbird Leys, Oxford (20.66%) and St Bartholomew’s and Hollow Way Medical Centre in Cowley (20.06%).
Louise Ansari, chief executive at Healthwatch England, emphasized, “Primary care accounts for 90% of NHS interactions, and with declining public satisfaction, enhancing accessibility to GP, pharmacy, dental, and primary care services is crucial.” She noted a modest increase in positive GP experiences and improved appointment scheduling, though a gap remains between patient preferences and actual options.
Dr. Amanda Doyle, NHS England’s national director for primary care and community services, commented on the results, reflecting improvements such as expanded use of the NHS App and better appointment booking systems. Despite progress, further efforts are needed to enhance patient satisfaction.
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Finally, here are the top and bottom-rated GP practices in Oxfordshire based on patient surveys:
**Top 10 GPs in Oxfordshire for Positive Overall Experience**
– Wychwood Surgery, Shipton-under-Wychwood – 96.51%
– Berinsfield Health Centre, Wallingford – 96.38%
– Luther Street Medical Practice, Oxford – 95.11%
– Mill Stream Surgery, Wallingford – 94.04%
– Morland House Surgery, Wheatley – 93.54%
– The Bell Surgery, Henley – 93.28%
– Cropredy Surgery, Banbury – 92.64%
– Manor Surgery, Headington – 92.23%
– Islip Surgery, Kidlington – 92.06%
– Sibford Surgery, Banbury – 91.95%
**Bottom 10 GPs for Negative Overall Experience**
– Montgomery House Surgery, Bicester – 24.19%
– The Leys Health Centre, Blackbird Leys – 20.66%
– St Bartholomew’s & Hollow Way Medical Centre, Cowley – 20.06%
– Newbury Street Practice, Witney – 18.7%
– Woodlands Medical Centre, Didcot – 18.06%
– Banbury Cross Health Centre, Banbury – 17.96%
– Oak Tree Health Centre, Didcot – 16.45%
– Bampton Surgery, Bampton – 15.8%
– Didcot Health Centre Practice, Didcot – 15.66%
– White Horse Medical Practice, Faringdon – 15.32%
